Our Privacy Policy

This is our new privacy policy which took effect on May 25th, 2018. It covers our website, and the services contained therein.

Our privacy commitment: Glencairn Care has never sold your information to someone else for advertising, or made money by showing you other people's ads, and we never will. This has always been our approach, and we remain committed to it. This policy tells you what information we do collect from you, what we do with it, who can access it, and what you can do about it.

Part I – Information Glencairn Care collects and controls

We only collect the information that we actually need. Some of that is information that you actively give us when you contact us. We store your name and contact information, and details of your enquiry.

Sometimes we receive information indirectly. If you ask about our services, we will use the information you supply to respond to your enquiry. If you engage with us on social media (for instance, liking, commenting, retweeting, mentioning, or following us), we'll have access to your interactions and profile information. We may still have that information even if you later remove it from the social media site.

What we do with your information

We use your information to provide the information you have requested, and to create and maintain your record. We may also use it to communicate with you about the services we provide.

We're required to have a legal basis for collecting and processing your information. In most cases, we either have your consent or need the information to provide the information you have requested from us. When that's not the case, we must demonstrate that we have another legal basis, such as our legitimate business interests.

We limit access to your personal information to our employees who have a legitimate need to use it. If we share your information with other parties, they must have appropriate security measures and a valid reason for using your information, typically to serve you.

The European Economic Area (EEA) provides certain rights to data subjects (including access, rectification, erasure, restriction of processing, data portability, and the right to object and to complain). Glencairn Care undertakes to provide you the same rights no matter where you choose to live.

We keep your personal information for as long as it is required for the purposes stated in this Privacy Policy. When we no longer have a legitimate need to process your information, we will delete, anonymize, or isolate your information, whichever is appropriate.

Part II – General

There are some limitations to the privacy we can promise you. We will disclose personal information if it's necessary to comply with a legal obligation, prevent fraud, enforce an agreement, or protect our clients' safety. We do not currently honour Do Not Track signals from internet browsers; when a universal standard for processing them emerges, we will follow it.

You can always contact us to:

We will contact you to let you know if we make any major changes to our privacy policy, or in the highly unlikely event that we ever decide to sell our business.